You've got a problem or a dispute and don't know what to do


Step 1 – Get in touch

If your relationship with your spouse, partner or ex has gone wrong, it may be difficult to keep a clear head. You may be worrying about your children, where you are going to live and what your financial future will look like. It can be difficult to think straight and you may not be aware of your options. This is where a mediator can help.

Call us for a free confidential chat. Or to speed things up, you can fill in our confidential online form first. Your answers will provide us with contact details and information about the nature of your problem. Once we have your form, we’ll be in touch to arrange an appointment.

Step 2 – Meet us

Your appointment with us will be confidential and private. It will allow us to listen to your point of view about your problem or dispute. We’ll help you consider the various ways in which problems or disputes like yours could be approached, including mediation, solicitors, arbitration and court. We’ll help you decide how to go about trying to sort things out.

These appointments are also known as MIAMs – Mediation Information and Assessment Meetings. This is because they are similar in format to the meetings required by law of anyone who wants to make a court application in family proceedings.

One of our accredited mediators, who are also non-practising solicitors, will meet you for 45-60 minutes. The meetings can take place either at our wheelchair accessible consulting rooms in Ipswich, or over video Skype, FaceTime or WhatsApp.

We’ll aim to provide an estimate of how long it might take you to reach a successful outcome and what it might cost. If the other person hasn’t been in touch, we’ll offer to write to them to invite them to a similar meeting.

Just a quick note to say that we are still working together and are both doing very well. (My ex) still relies on me heavily to run the business during his absence and has now given me more interesting responsabilities.

So after weeks of difficult mediation, we have now turned the page and (our child) is delighted to see her parents, individually, both happy and at peace.

VR 2016

Step 3 – The cost

A private confidential consultation costs £130 including VAT. There are no hidden extras. It includes not just your meeting with us, but our preparation and, if you want us to, we’ll write to the person you share the problem with, as well as phoning them if they don’t respond to our invitation to meet. If you or the other person decides that mediation isn’t what you want.we’ll email you a PDF court certificate which will enable you to make a court application should you wish to.

This rate applies to any appointment starting Monday to Friday at 9.00 am UK time or later, with the last appointment ending by 5.30 pm.

We also offer out of hours confidential appointments over the internet using FaceTime, Skype, WhatsApp or Zoom.

They are available Monday to Friday from 7.30 am UK time, with the last appointment ending by 9.00 pm UK time; and on Saturdays, from 10.00 am UK time with the last appointment ending by 1.30 pm UK time.

The out of hours rate is £220 including VAT. Just like our office hours rate, there are no hidden extras. It includes not just your meeting with us, but our preparation and a PDF court certificate.


Call Us

01473 487427

M-F 9am-5.30pm

Sat 10am-1.30pm

Step 4 – What happens afterwards

If you decide you don’t want to mediate, we will provide you with a certificate, valid for four months, so that you are able to make a court application, even if you’re not certain you want to do so.

If you decide you would like to mediate, we will work out what components your mediation might need. This includes the likely length of the first session and any steps which we’d like you to complete beforehand. We’ll then  get in touch to arrange your first session.

We offer fixed prices to provide certainty about costs. But for those who prefer an hourly rate, we charge £95 per person per hour.

Complete our online form now to get things started



Frequently asked questions about Mediation Information & Assessment Meetings.
Read Here