Online Family Mediation

Online family mediation is suitable if you:

  • don’t live close to the person you want to mediate with;
  • don’t live close to a mediator;
  • live abroad;
  • have a disability and can’t get out;
  • would be at risk if you were in the same room as the person you want to mediate with;
  • suffer from anxiety or agoraphobia and can’t leave your home; or
  • you simply want to mediate online, in the same way you bank or shop online.


The equipment you'll need will include:
  • computer, tablet or Smartphone;
  • webcam;
  • reliable Internet connection of at least 2Mbps – check yours at Ookla;
  • room with nobody else present;
  • comfortable chair and a desk or table;
  • landline or mobile phone; and
  • something to make notes on.
What happens next?

After we’ve met you both, we work out what components your mediation might need. This includes the likely length of any session and any steps which we’d like you to complete before your first session. We’ll then send an offer to each of you, inviting you to get in touch if you want to mediate online. Once you’ve both accepted, we’ll arrange your first session.

We are leaders in online mediation

One of our founders, Stephen Anderson, was the first family mediator in the UK to routinely offer an online mediation service through Skype or Zoom. He now has vast experience of mediating online between people who either do not live close enough to a mediator or close enough to each other. Many of Stephen’s online clients live and work abroad, but want an English mediator to help them with their divorce or parenting problems.

Stephen’s expertise and pioneering work led to him helping to develop the Family Mediation Council’s standard for online mediating. This is something all family mediators are expected to uphold. He has delivered lectures and workshops about online mediation at many conferences and has taught many other mediators how to work online.

Call Us

01473 487427

M-F 9am-5.30pm

Sa 10am-1.30pm

Complete our online questionnaire now to get things started

Or get in touch now by completing our form.

Why you need a MIAM.

If you want to make a family court application, chances are you'll need a MIAM certificate to show that you've met with a mediator. MIAM is short for Mediation Information and Assessment Meeting. MIAMs can only be conducted by specially accredited family mediators.

Maybe you want a MIAM but can't find a local mediator who can meet with you soon enough. Or you can't afford to take time off from work to visit a mediator. Well, you can meet with us over Skype video. All you'll need is a computer, tablet or smartphone with a webcam, a reliable Internet connection and somewhere private to take our video call.

We were the first mediators to offer an online MIAM service in 2012. It's understandable that we've gained a certain amount of expertise in understanding how to set up online consultations, as well as experience in delivering them.

How to get started

You are welcome to call us for a confidential chat. Or to speed things up, you can fill in our confidential online form (download one here to fill in by pen if you prefer). Your online form will provide important information about you and your problem or dispute. Once we have it, we'll get in touch with you to arrange your online appointment. We'll send you instructions explaining how to prepare. 

What happens at a MIAM?

At your appointment time, you'll need to be in front of your computer or mobile device. One of our mediators (who will also be a non-practising solicitor) will video call you. We'll provide legal information and guidance about court and your other potential options. We'll help you understand how these work, how long they take and how much they cost. If you decide you don't want to mediate, we'll send you a MIAM certificate to enable you to go to court.

How much does it cost?

Each private confidential consultation costs £120. There's no VAT and no hidden extras. So it includes any initial confidential phone chat you might have with one of our accredited mediators, your online appointment with an accredited mediator and any follow up letters, emails and phone calls with you (and the other person). And of course it includes your MIAM court certificate should you want one

What happens next?

If you decide you would like to try mediation, we'll offer to get in touch with the other person, inviting them to a similar meeting. Mediation can only start if both of you are willing to mediate. If you decide you don't want to mediate, we'll send you a MIAM certificate immediately by email to enable you to make a court application.

Call Us

01473 487427

M-F 9am-5.30pm

Sa 10am-1.30pm

Complete our online questionnaire now to get things started

Or get in touch now by completing our form.


01473 487427

Opening Hours

Mon-Fri: 9am-5.30pm,
Sat: 10am-1.30pm,
Sundays and Public Holidays: Closed


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Registered Office Address

Start Mediation Ltd,
The Hub,
Hubbard Way,
2 Civic Drive,
IP1 2QA,

Company Registration Number

Incorporated in England and Wales as a private company under Company Number 10322756

Abraham Lincoln

“Discourage litigation. Persuade your neighbours to compromise whenever you can. Point out to them how the nominal winner is often a real loser… in fees, expenses and waste of time. As a peacemaker the lawyer has a superior opportunity of being a good man. There will still be business enough."